Innovations in service have always been a key focus area at Beckwood. First, there was the integrated Pre-Preventative Maintenance system. Next there was PressLink, the remote support module that allows technicians to access customer presses from anywhere in the world. Now, Beckwood has launched Guardian, describing it as the greatest defence against unplanned customer downtime.

Guardian is an all-new programme that features a selection of preventative maintenance plans, built around press service needs expressed directly by customers. To determine which packages would best bridge any existing service gaps, Beckwood customers were surveyed for their expectations, challenges and feedback on preventative maintenance programmes to date.

As a result, three new maintenance plans have been carefully crafted: a ‘Preventative Maintenance Contract’, a ‘Support Contract’ and an ‘Extended Warranty’.

The Preventative Maintenance Contract and Support Contact will each serve as tailored entry points into the Guardian ecosystem. Notably, the Preventative Maintenance Contract is geared toward a proactive approach to press health, while the Support Contract is focused on lightning-fast response times – both provided by technicians who know the specific presses of customers inside and out. Once a customer has enrolled in both programmes, they unlock access to the Extended Warranty plan which covers the cost of all replacement parts through the duration of their contract.

This new branch follows a facility expansion which added 36,000 sq ft to Beckwood’s previous work space of 56,000 sq ft. This expansion facilitated the formation of the Services and Operations department, which oversees all Guardian contracts and activities. Through a continuous investment in service capabilities, Beckwood strives to provide all customers with not just value, but peace of mind that lasts a lifetime.
More information www.beckwoodpress.com