XYZ strengthens customer-facing team

A combination of recruitment and internal promotions has strengthened the customer service team at XYZ Machine Tools, reflecting ongoing business growth and the company’s move into the sale of five-axis machining centres. After 10 years supporting customers through the XYZ programming helpline, Mark Higson is moving across to the newly created role of manufacturing engineer. This will see him provide detailed support to customers, with emphasis on developing demonstration parts and proving-out components. Moving in the opposite direction is Matt Hill, who will be adding his expertise to the programming helpline desk.

Two changes in the service department will see Steve Davie put his 12 years’ experience working across machine-build and electrical testing in the XYZ factory to use, benefitting customers across the southwest of England and south Wales in a customer-facing role as service engineer. Teaming up with Davie in the service team is new recruit Jas Chaven, who joins XYZ after spending 10 years in a machine tool service role.
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