XYZ names service manager

Peter Falkner has been recruited by XYZ Machine Tools to take on the role of service manager, with a target to streamline service activities and make them more accessible and visible to customers.

The move comes after the company achieved a record turnover in its 2018/19 financial year, which has increased demand on XYZ’s service team due to the number of machines being commissioned.
Joining from the power generation sector, Falkner worked in service orientated engineering/project management roles for a business that generated around 75% of its £250 million turnover from service support. At XYZ he has been tasked with developing a more proactive approach to service, with increased customer interaction. An online portal and app-based user interface form part of that plan.
For further information