Online support ticketing system

Sheet metal processing machinery specialist LVD is introducing a new online service and support portal for its customers worldwide. Online Support Ticketing System (OSTS) provides customers with 24/7 access to initiate a support ticket on any service-related concern: request a service intervention, enquire about spare parts, schedule preventative maintenance, register for training, or simply ask a question. The portal streamlines LVD’s support response to address customer requests more quickly and efficiently.

Customers must register for OSTS to receive a private, secure logon to the portal. The service is free. OSTS makes it easy to submit a ticket at any time. LVD then routes the ticket directly to the responsible local service team for immediate action. Information on the status of the ticket is provided in real time. The OSTS portal also documents the communication chain for a customer’s complete LVD machine inventory.
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