Instant technical support by app

To better provide technical support in the COVID-19 era, Ceratizit has introduced its LiveTechPro app. The app offers immediate visual support to deliver technical assistance in the event of machining issues, or simply to help optimise processes. LiveTechPro features a live, bi-directional video and audio connection between the customer’s machine operator/production engineer and the technical support team from Ceratizit. The app offers a reliable service that users can activate within seconds to ensure production continues to run smoothly.

“Although our success has been built on the direct technical support that our engineers give on site – and we would always want to work this way as a first choice – we are operating in extraordinary times and ongoing support for customers remains our main priority,” says Tony Pennington, managing director, Ceratizit UK & Ireland. “The LiveTechPro app is the next best thing to a physical visit, allowing our team to provide that support remotely.”

The technology involved with LiveTechPro will enable detailed discussions to take place as if a Ceratizit engineer was on-site. Specific issues or elements of a component can be highlighted on screen, downloaded if necessary for detailed discussion, with responses and solutions being provided there and then in terms of technical advice.

LiveTechPro allows for multiple levels of operation via smartphone or tablet, with conventional video being the starting point. However, the app is also compatible with virtual reality technology to take support to the next level. LiveTechPro is available for iPhone and Android operating systems.

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