ETG places emphasis on service

A UK machine tool supplier has appointed a new service manager to help it meet increased demand from precision engineering companies looking for maximum performance from their machines.

Engineering Technology Group (ETG), which has seen sales rise to a record level in 2018, has promoted Tim Dean to lead its new service and maintenance offer, and help customers reduce downtime.
The former apprentice has been at ETG for six years, initially joining the company in 2012 as a field service engineer before becoming a specialist on the German machine tools in the company’s range, including Bavius, Chiron and Stama. Dean is looking to implement a cross-training programme that will see all of the firm’s 20 service engineers develop a level of skill across the machines it sells and supplies.
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