Online customer training

Due to the current COVID-19 pandemic and associated protective measures, almost all planned customer training courses at Walter have had to be cancelled.

The company, which specialises in grinding and erosion machines for cutting-tool manufacture, is now reacting with an alternative programme that offers some of its customer training courses online as interactive live webinars. In the past weeks, the first online training day took place – a customer-specific basic and advanced course on the principles of program creation in Walter’s measuring software.

The trainer, equipped with a headset and an additional camera, stands in the machine demonstration room at Walter’s headquarters in Tübingen and speaks into a laptop. On the other side, customer employees are sitting in a separate room, all looking into their laptops at the same time. This is how some customer training courses at Walter currently look.

The participants of this particular course learn the exact procedure to measure a tool correctly with the software. In the basic training course, participants gain machine knowledge that they can use to expand their skills in practice day-by-day, while the advanced training course is aimed at participants who already have initial experience or some knowledge. In both courses, Walter teaches the customer efficient program creation in order to reduce unnecessary programming and program run times.

Walter’s online offer is an efficient supplement that the company will expand in the future. Online training from Walter not only saves travel expenses for the customer, but also valuable time, as employees can return to their normal tasks immediately afterwards.

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