Mazak broadens aftersales support

Yamazaki Mazak has invested further in its aftersales support with the announcement of eight new service engineers. This latest intake includes two additional in-house engineers, who will work to co-ordinate the daily activities of the field-based specialist team. Reducing the need for engineer call-outs where possible, the increased amount of in-house engineers will also ensure that customers have access to quick-response technical support over the phone, helping them get their machines back up and running as soon as possible.   

The support team out in the field has also grown, with Mazak employing an additional member for both the install team and planned service team, as well as taking on four new engineers for the breakdown team. This growth is in line with Mazak’s goal to arrive at the site of a breakdown within 24 hours, regardless of geographical location, and get customer machines back into production within a 72-hour time frame.


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