A recent run of long-service awards at XYZ Machine Tools highlights the value of people to a successful business. Out of the 80 employees at XYZ, 30 of them have a combined service of almost 500 years. “Our philosophy has always been that when a customer commits to buying from XYZ, we commit to supporting that customer,” says Nigel Atherton, managing director. “This support ranges from our applications and training teams, which get customers up and running, through to the free programming helpline for users of our ProtoTrak and Siemens controlled machines, as well as the spares and service back-up that we provide with our nationwide team of engineers.”

Recognising that the pool of skilled machine tool builders was getting smaller, XYZ implemented a training plan two years ago that has seen a number of new recruits join the business, including several apprentices who will eventually take up the mantle of applications, programming support and service engineers over the next 10, 20, 30 years.
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