Engineering a digital journey

Precision engineering solutions firm KMF Group has further improved its customer service for one of its longest standing and largest customers. Schneider Electric is now benefiting from a new automated system that will increase the speed and accuracy of its bookings. KMF has been focussing on joining up digital systems for both order entry and job control, which means Schneider can use a portal where both parties can access demand and view progress updates. A full line by line status is now transparent for complete order tracking. KMF will shortly roll-out the new digital integration to more key customers.

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