Aftersales service is an absolute priority at XYZ Machine Tools. Managing director Nigel Atherton says: “We have around 25,000 machines in use in the UK and our primary objective is to keep them all cutting metal and earning money for our customers.”The company has 17 service engineers located around the country with the 150 most commonly required spare parts in their vans. At XYZ’s Devon headquarters there are a further eight people dedicated to service.

XYZ keeps around 90% of spare parts on the shelf ready for next-day delivery. The company resolves more than half of service calls over the phone, rising to 90% for programming and software queries. XYZ schedules any required visits so that the nearest service engineer can arrive the next day to coincide with the delivery of any spares not stocked in the van.Live tracking of the vans’ locations ensures XYZ normally resolves warranty breakdowns within 48 hours or less and non-warranty breakdowns within 72 hours maximum.
For further information www.xyzmachinetools.com