A UK digital transformation specialist is leveraging the power of generative AI to deliver a boost to field service technicians. PTC has released the ServiceMax AI field service management assistant following successful beta testing and is rolling it out immediately across existing and new customers. The assistant enables organisations to modernise their workflows and improve the technician experience. It taps into the history of a field asset stored in the ServiceMax platform – including equipment data, service history and known service resolutions – to help get more done in less time.

More information www.ptc.com

Acorns Children’s Hospice has become the first charity to be recognised twice by a Black Country manufacturer’s fundraising campaign. Alloy Wire International (AWI), a producer of round, flat and profile wire, has donated £5000 to the organisation as part of its ongoing Wired for Good initiative, with the money helping deliver essential services to more than 780 children and over 1000 families every year across the West Midlands. It follows a £7500 donation three years ago and takes the total money given out by AWI to good causes to £60,000.

More information www.acorns.org.uk

A UK manufacturer of bespoke racking is looking to double its sales by 2028 after tapping into assistance from a major business support programme. Wickens Engineering, which employs 50 people at its Worcester factory, is targeting £20m in revenue after completing a £1m improvement project in the company’s paint shop, giving it the capability to powder-coat 8 m steel beams for the first time. The latest phase of the investment drive was supported by consultancy through the Elevate Manufacturing Programme, which included a revenue grant that played a key role in driving change.

More information www.elevate-manufacturing.co.uk