Prosaw grows service department

Avoiding downtime and keeping production running is vital for meeting manufacturing deadlines and maximising profit. To provide a best-in-industry service and continue responding quickly to customers’ machine servicing requirements, Prosaw has recently added two members to its support team, creating what the company believes is the largest service support team within the industry.

The 22 personnel making up the Prosaw service department comprises field technicians based throughout the UK, as well as engineers and support personnel based at Prosaw’s centrally located head office in the UK.

All field engineers carry a satellite stock of the most commonly required spare parts and consumables in their vehicles to ensure no time is lost in sourcing parts. Prosaw engineers are backed up by spare stock levels worth over £1 million, with a current stock range of over 4000 individual items, all computerised to enable quick identification and same-day dispatch. In addition to field engineers, Prosaw’s telephone support line and in-house engineering facility make a complete machinery support team to support the industry.

Prosaw’s managing director Phil Crick says: “This really underlines our commitment to our customers for first-class aftersales support when they put their trust in Prosaw.”
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