A UK digital transformation specialist is leveraging the power of generative AI to deliver a boost to field service technicians. PTC has released the ServiceMax AI field service management assistant following successful beta testing and is rolling it out immediately across existing and new customers. The assistant enables organisations to modernise their workflows and improve the technician experience. It taps into the history of a field asset stored in the ServiceMax platform – including equipment data, service history and known service resolutions – to help get more done in less time.

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