Ficep is increasing its customer support focus with a new service engineer appointment. Although the company says it already offers the highest ratio of service engineers to installations in the steel processing industry, Ficep has now appointed a dedicated service engineer to cover Scotland. The arrival of the new engineer takes the total number of service engineers in the business to nine, with coverage across the whole of the UK.

UK service manager Richard Clark says: “Our CNC machinery sits at the heart of the production line for many of our customers, and downtime would cause the entire manufacturing operation to suffer almost immediately. As such, we’re continually looking at ways of enhancing the support we offer.

“Our field team has extensive CNC experience and is highly trained on Ficep equipment,” continues Clark. “We aim to reduce the time engineers spend in the car and increase the amount of time they can spend on site. Adding to our network of service engineers is helping us achieve this, and means that our customers in Scotland can now have an experienced engineer on site even more quickly, if needed.”

Ficep’s focus on aftercare and customer support aims to meet a range of business needs, and the company offers flexible support packages, all designed with customers in mind. For instance, the company offers experienced technical support with its hotline engineers, who can diagnose issues without delay via an internet connection. Ficep also offers numerous service contracts. The standard package includes an annual machine service, a guaranteed 48-hour response time, two call-out days during the year, and discounts on spares. Bespoke support is also available.

For further information
www.ficep.co.uk/services