XYZ sees return of customer confidence

At the height of the pandemic, XYZ Machine Tools reduced overall staffing levels while maintaining those crucial areas of customer support, service, programming support, spares and sales, with a core of 22 employees.

A strengthening in sales throughout June and July have seen that number increase to 56, with the prospect of more people being pulled off furlough in the coming weeks.
“Thanks to our strong financial position we’ve been able to weather whatever COVID-19 threw at us,” states Nigel Atherton, managing director of XYZ Machine Tools. “We were resolute in maintaining core customer service functions and this has paid dividends as customers have continued to accept existing orders, while we’ve also seen relatively strong sales of new machines during the pandemic. We must obviously remain focused and wary of the ongoing situation, but it’s encouraging to see customer confidence returning, with positive signs of a willingness to invest in new machine tools.”
For further information www.xyzmachinetools.com